Students must complete a Welcome Questionnaire and payment must be issued before service can be booked. Once I receive the Welcome Questionnaire, I will issue an invoice. The service is not officially booked until the invoice is paid.
Students are expected to proactively communicate with me when they have questions or concerns and when their work is completed. I do not review any materials from students until they notify me via email that their materials are ready for review.
Although I do follow up with students who have missed deadlines, it is the student’s responsibility to ensure I know they have completed revisions and are ready for my review. It is also the student’s responsibility to come to me with any questions or concerns about feedback or the process and with any scheduling problems.
I require at least 24-hours notice to schedule phone calls. Phone calls must be requested. After a phone call is requested, I will provide my current availability. Broadly, phone calls are available between 8:00 AM and 8:00 PM Pacific every day except Thursday and Saturday. Calls are scheduled as available on a first come, first serve basis. There is a call limit for all packages of no more than one call per week. If a call is scheduled, and the student fails to attend, that call is still counted toward the weekly limit and the total number of calls.
Exclusive package clients receive priority call scheduling and a repeating weekly slot for calls. 24-hour notice is still required for rescheduling.
Welcome calls are included for Exclusive, Extended, and Complete package clients. These calls are scheduled after the invoice is paid and mark the official start date of the service.
Extended package clients are limited to 4 calls and Complete package clients to 2 calls.
Schedule and Due Dates
I’ll make a schedule for the student that lists due dates for every round of revision for the PIQs (and Common App essays if applicable), as well as the dates they can expect to receive feedback from me. The schedule is set up to normally give students 4-5 days to complete revisions for any draft round, which, where possible, includes a few weekdays and a weekend. I will usually return feedback within 3 days. Writing exercise feedback/initial PIQ draft aggregations will be returned within 4 days.
The student and I review the schedule before we get started to ensure there are no conflicts, and I’ll make adjustments as needed.
I don’t expect students to work on essays while at COSMOS or other summer programs. Time at these programs will be added to the schedule as break periods if they overlap with service. Students are welcome to submit revisions if they work on them during these programs, but I prefer students not feel pressured to get revisions complete during their time there. Their plates are full enough just with those summer activities.
If the student realizes there will be a conflict in the schedule after the schedule is completed, they should email me as soon as possible to make adjustments. If students do not email me about a conflict before the due dates that are affected by the conflict, the schedule will not be adjusted to accommodate the conflict.
The deadline of a particular application does not change my turnaround time. Students who have not completed revisions before the application deadline because of late work will not receive last-minute edits or feedback, and no refund on services will be issued.
If I do not receive an email from a student notifying me the work is completed before 10:00 PM Pacific on the date the work is due, that work will be considered late.
Students are always welcome to return revisions before the due date, and they will still receive feedback within 3 days of when they let me know the work was completed. I also instruct students to let me know before the due date if they need more time. If they communicate with me before the deadline, I’ll make adjustments to my schedule to ensure they still get feedback within 3 days. If they turn in late work without communicating with me first, I’ll slot their work into my schedule as I can, which means they will likely get it back within 4-5 days instead of 3. I only guarantee a 3-day turnaround time until the end date listed on the schedule. After that, they will be slotted into my schedule as I can (usually 4-5 days).
There are a few exceptions to this rule:
If the student has been reasonably on schedule, and they need an additional round of revision, they will still have the 3-day turnaround time even if they extend beyond the end date listed on the schedule.
If there is a topic we can’t work on immediately or that will need to be updated later in the year (for example, they are waiting on results that will be added to an essay), they will still have the 3-day turnaround time for those revisions even if they extend beyond the end date listed on the schedule.
The first time they are late and ask for an extension before the due date, I’ll adjust their schedule to reflect a new end date.
I reserve the right to cease working with students who have missed more than 3 deadlines or who I need to follow up with more than 3 times for one deadline. If I stop working with a student because of consistently late work, I will issue a partial refund that excludes payment for the work already completed plus a $500 fee.
Student materials are securely stored within a designated Google doc folder. Access to this folder is strictly limited to authorized individuals, including the student, the parents (if granted access with the student's consent), myself, and any appointed writing coach responsible for the student's materials. No student materials, including essays, transcripts, questionnaires, writing exercises, or any related content, will be disclosed to any external parties unrelated to Euphony Coaching. As an additional measure, all writing coaches affiliated with Euphony Coaching have undergone a vetting process and have signed comprehensive non-disclosure agreements (NDAs) strictly prohibiting them from sharing any materials with external entities or individuals. No student data of any kind will ever be sold to third parties.